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Permanent URI for this collectionhttp://192.168.24.11:4000/handle/123456789/237

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Subject: search.filters.subject.Emotional Intelligence

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    Mastering Emotional Intelligence: Tools for Personal and Professional Growth
    (The Lawgical Junction and MJS Publishing House., 2024) Nilofer, Sana Absar , Abdul Mazeed
    This chapter provides a comprehensive exploration of Emotional Intelligence (EI), a concept vital for personal and professional success. Beginning with its historical roots in social intelligence by Edward mThorndike and its formalization by Peter Salovey and John D. Mayer, EI is defined as the ability to perceive, understand, manage, and utilize emotions effectively. The chapter discusses core components of EI, including self-awareness, self-regulation, motivation, empathy, and social skills, detailing their roles in personal development and relationship management. Strategies for enhancing EI are explored, including mindfulness practices, emotional regulation techniques, and empathy-building activities. Practical exercises such as mindfulness meditation, breathing techniques, progressive muscle relaxation, empathy mapping, role-playing, and storytelling are highlighted for their contributions to emotional awareness and interpersonal effectiveness. The chapter emphasizes the importance of integrating these practices into daily routines to foster resilience, improve decision-making, and promote harmonious interactions. Keywords: Emotional Intelligence, selfawareness, self-regulation, empathy, mindfulness, emotional regulation, interpersonal skills.
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    Role of Emotional Intelligence in Next Generation Artificial Intelligence System
    (Book Rivers, HN 22 Kanchan Nagar Kalyanpur Lucknow UP, 2024) Huma Naz
    The combination of emotional intelligence with next-gen artificial intelligence users in a new era of human-machine collaboration. These systems are able to interact more naturally - and empathetically - with their users by enabling artificial intelligence to recognize, understand, and respond to human emotions. This in turn is expected to improve user experience in different kinds of applications ranging from customer service to healthcare, education and personal virtual agents. Awareness of user emotions: Emotionally intelligent artificial intelligence can understand the emotional cues of their users using various technologies such as Natural Language, facial recognition and voice analysis to naturally respond with the right emotion and ensuring trust and delight. Customer service is an example where emotionally smart Artificial Intelligence leads to more successful resolution of queries by being able to adjust to the emotional tone of the user, which translates to improved customer loyalty and satisfaction. In healthcare, this could mean Artificial Intelligence system could act as a first point of mental health support detecting distress and triggering relevant interventions. Within education, Artificial Intelligence with emotional intelligence can better hold students’ attention by being able to adjust the interaction if the student shows an emotional response and in turn, support the improvement of learning results. Integrating Emotional Intelligence into Artificial Intelligence has its own issues such as preserving privacy, avoiding biases, and maintaining transparency. However, the potential benefits, including improved communication, better decision-making, and increased resilience, underscore the significance of this advancement. As Artificial Intelligence systems become more emotionally aware, they will not only execute tasks more efficiently but also build deeper, more meaningful connections with humans. This evolution marks a crucial step forward in the development of Artificial Intelligence, highlighting the importance of emotional intelligence in the future of technology.
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    Emotional Intelligence : Key to Quality Customer Service
    (The Lawgical Junction and MJS Publishing House, 2024) Ahmad Ghazali Kidwai; Adeel Maqbool
    More and more people are realizing the importance of emotional intelligence (EI), or the capacity to recognize, understand, and control one's own emotions as well as those of others, in all spheres of life, but particularly in the workplace. When someone is having difficulties, those with strong emotional intelligence can relate to them. Strong social skills, particularly in the areas of communication and resolving the conflicts— two competencies that are essential in the workplace—coexist with high EI. Employees with emotional self-control are found to be able stop themselves from reacting to a situation which may lead to worst scenario, Rather they are able to make choice between options to act rationally (Kalpana Srivasatava (2013). This chapter throws light on how improving emotional intelligence (EI) might improve customer service. We illustrate that strong emotional intelligence (EI) in customer service agents improves client satisfaction and loyalty by reviewing the literature.