Faculty Publications

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Scholarly Publications by Integral Academia

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Now showing 1 - 5 of 5

Changing Scenario of Management: a multidisciplinary approach to embrace sustainability
(Aargon Press, 2022) Rizwana Atiq; Adeel Maqbool
Emerging Issues in Management and Economics in the post Pandemic Era
(Aargon Press, New Delhi, 2021) Adeel Maqbool; Elahi, Yasir Arafat; Hussain, Firoz; Aisha Badruddin
Emotional Intelligence : Key to Quality Customer Service
(The Lawgical Junction and MJS Publishing House, 2024) Ahmad Ghazali Kidwai; Adeel Maqbool
More and more people are realizing the importance of emotional intelligence (EI), or the capacity to recognize, understand, and control one's own emotions as well as those of others, in all spheres of life, but particularly in the workplace. When someone is having difficulties, those with strong emotional intelligence can relate to them. Strong social skills, particularly in the areas of communication and resolving the conflicts— two competencies that are essential in the workplace—coexist with high EI. Employees with emotional self-control are found to be able stop themselves from reacting to a situation which may lead to worst scenario, Rather they are able to make choice between options to act rationally (Kalpana Srivasatava (2013). This chapter throws light on how improving emotional intelligence (EI) might improve customer service. We illustrate that strong emotional intelligence (EI) in customer service agents improves client satisfaction and loyalty by reviewing the literature.
Navigating Excellence: A Comprehensive Evaluation of Global Accreditation Standards for Higher Education
(IGI Gobal, 2024) Noor Alam Khan; Adeel Maqbool
Evaluating global accreditation standards for higher education focuses on the procedure and mechanism of the accreditation process in higher education worldwide and offers broad frameworks and models for the process of accreditation and evaluation for the higher educational system. This chapter will discuss the various categories used to classify international accrediting bodies to help programs adhere to high standards for instruction. In addition to defining the organizations that will assess the requirements and standards for accreditation in higher education, this chapter will discuss the opportunities and difficulties associated with obtaining certification. Universities wishing to become accredited both nationally and internationally can refer to the principles and examples in this chapter.
Special Economic Zone and Jewellery export
(Aargon Press, New Delhi, 2021) Uzmi Anjum; Adeel Maqbool