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    The Influence of Positive Emotions on Immune Function
    (Book Rivers HN 22 Kanchan Nagar Kalyanpur Lucknow UP, 2024) Noorain Anas
    Positive emotions have been linked to a variety of beneficial health outcomes, including enhanced immune function. This paper explores the mechanisms through which positive emotions influence the immune system, examining both psychological and physiological pathways. Evidence from empirical studies suggests that individuals who experience higher levels of positive emotions, such as happiness, contentment, and gratitude, exhibit stronger immune responses, including increased antibody production and enhanced activity of natural killer cells. The role of the brain-immune connection, stress reduction, and healthy behaviors as mediators of this relationship are discussed. Implications for interventions aimed at improving emotional well-being to boost immune function are also considered. Understanding the intricate link between positive emotions and immune function can inform public health strategies and therapeutic approaches to enhance overall health and resilience.
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    Emotional Intelligence : Key to Quality Customer Service
    (The Lawgical Junction and MJS Publishing House, 2024) Ahmad Ghazali Kidwai; Adeel Maqbool
    More and more people are realizing the importance of emotional intelligence (EI), or the capacity to recognize, understand, and control one's own emotions as well as those of others, in all spheres of life, but particularly in the workplace. When someone is having difficulties, those with strong emotional intelligence can relate to them. Strong social skills, particularly in the areas of communication and resolving the conflicts— two competencies that are essential in the workplace—coexist with high EI. Employees with emotional self-control are found to be able stop themselves from reacting to a situation which may lead to worst scenario, Rather they are able to make choice between options to act rationally (Kalpana Srivasatava (2013). This chapter throws light on how improving emotional intelligence (EI) might improve customer service. We illustrate that strong emotional intelligence (EI) in customer service agents improves client satisfaction and loyalty by reviewing the literature.