Non-Verbal Communication and Body Language In Crucial Communication Improving Conversations at Workplace

Abstract

Good communication skills play a pivotal role for success in both personal and professional relationships but when we refer to ̳communication‘, it generally implies ̳what we say‘ or the words that we exchange. Interpersonal communication is however, much beyond the explicit meaning of words, and the information or message that they express. It also encompasses the implied messages, whether deliberate or not, which are expressed through non-verbal activities like facial expressions, eye contact, rate of glances, patterns of fixation, blink rate, the tone and pitch of voice, gestures exhibited through body language (kinesics) and the physical distance between the communicators (proxemics). This body language is critical in our everyday behavior and relationships.