TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H. [et.al.].
TI  - Total Quality Management
SN  - 9788131732274
U1  - 658.4013 
PY  - 2005///,2013
CY  - New Delhi
PB  - Dorling Kindersley
KW  - Total Quality Management, TQM
KW  - ME
KW  - Management
N1  - Includes Appendix, References and Index
ER  -