TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H. [et.al.].
TI  - Total Quality Management
SN  - 9788129702609
U1  - 658.4013 
PY  - 2005///
CY  - Delhi
PB  - Pearson Education
KW  - Total Quality Management
KW  - ME
N1  - ME, MBA
ER  -