TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H. [et.al.].
TI  - Total Quality Management
U1  - 658.4013 
PY  - 2006///
CY  - Delhi
PB  - Dorling Kindersley
KW  - Total Quality Management, TQM
KW  - Total Quality Management, TQM, Quality Management
KW  - Management2
N1  - Includes Appendix, References and Index
ER  -