TY  - BOOK
AU  - Bank, John
TI  - Essence of Total Quality Management
SN  - 9788120309036
U1  - 658.4013 
PY  - 2003///
CY  - New Delhi
PB  - Prentice Hall of India
KW  - Total Quality Management
KW  - TQM
KW  - Management2
ER  -