TY  - BOOK
AU  - Das, Kallol
TI  - H-CRM the key to lifelong business relationships
SN  - 9788176499460
U1  - 658.3 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - HRM, CRM
KW  - Management2
ER  -