000 00403nam a2200157Ia 4500
020 _c0.00
082 _a658.4013
_bOAK/T
100 _aOakland, John S.
245 _aTotal Quality Management: text and cases
_cJohn S. Oakland
_h[Text]
250 _a3rd.
260 _aOxford
_bButterworth Heinemann
_c2005
300 _a483p.
650 _aTotal Quality Management.
658 _aME
041 _aEnglish
999 _c19433
_d19433