000 00432nam a2200145Ia 4500
020 _a9788177587623
_c0.00
082 _a658.812
_bDYC/C
100 _aDyche, Jill
245 _aCRM Handbook: a business guide to customer relationship management
_cJill Dyche
_h[Text]
260 _aNew Delhi
_bPearson Education
_c2011
300 _a331p. ;24cm
650 _aCustomer Relationship Management
658 _aManagement
041 _aEnglish
999 _c3957
_d3957